Tenant FAQ

Here are Some Commonly Asked Questions by Our Tenants

Frequently Asked Questions by Tenants

Here are the most common questions visitors to our website have had and the answers to each. If you find that your question is not answered on this page, please email us at [email protected] or call us during BUSINESS HOURS at 858-576-2176.

Property Tenant Frequently Asked Questions

We have tried to answer the most common questions visitors to our website may have. If you find that your question is not answered on this page, please email us at [email protected] or call us during BUSINESS HOURS at 858-576-2176. or call us during BUSINESS HOURS at 858-576-2176.

Your home needs repairs. Who are you going to call?

Rancho Mesa Properties offers you a Maintenance Request form to notify us when your home needs repairs. We contact you shortly after receiving your request and make all the arrangements to make the repairs. If you can’t be there, special arrangements can be made to allow trusted craftsmen to enter the property and make the necessary repairs.

If you experience an emergency, please CONTACT US.

Please note:

IF YOU EXPERIENCE AN EMERGENCY AFTER HOURS, PLEASE CALL (858)576-2176 AND FOLLOW THE DIRECTIONS TO CONTACT THE MAINTENANCE SUPERVISOR.

Only the following are considered after hours emergencies:

* LEAKS & FLOODING
* OVERFLOWING OR CLOGGED TOILET IN A ONE BATHROOM UNIT
* NO HEATING OR AIRCONDITIONING DURING EXTREME TEMPERATURES
* LOSS OF POWER

Do your smoke detectors work? Why does the smoke detector make that annoying ‘chirp’?

As a renter, the safety of your personal property and your family depend heavily on the fire/smoke detector alarm in your home. Do you want to leave your “First Line of Defense” to fail and risk the things you love? If your fire/smoke detector begins to “chirp” on a frequent time interval, most likely it needs a new battery. Do not just remove the battery to make the noise go away. If replacing the battery does not fix the problem, notify us by submitting a Maintenance request. Fire safety is important to all parties involved.

Why does Rancho Mesa Properties insist on inspecting the inside your rental property?

Tenants are often very busy people! Little problems can easily get forgotten and remain little nagging issues that “bug you” whenever you come across them later. We believe that our success is dependant on you receiving good value for your rent. If something in your residence is broken or is not working the way you might expect, we encourage you to report the problem. For example: Leaking faucets and toilets waste your money; a window or door screen with holes in them allow annoying pests to enter your home; leaking pipes under the sink can cause major floor damage and allow mold to develop in the nearby walls or carpet; faulty electrical switches and outlets can result in personal injury or even result in fire damage to the property. Deferred maintenance can be a nagging issue for you and is a problem for the property owner as well. Don’t let little problems grow into big issues! Report them ASAP!

I have a pet, what can I do?

We understand that pets offer the family many positive things, but trying to rent with a pet is difficult just about anywhere these days. It is certainly true in the San Diego area. The harsh reality is that over 60% of properties will not accept cats and nearly 80% will not accept dogs because owners fear property damage that the tenant will not own up to.

While the outlook may seem grim, there are things you can do to help increase the odds in your favor. For one thing: not all pets are created equal. Is your pet small or older? Has it gone through obedience training? Is your cat kept indoors? Any of these factors can help make a difference to a landlord. Attach a photo of your pet to your application or bring one with you when you meet with the landlord. Getting a good reference from your current landlord, veterinarian and even your neighbors can also be a tremendous help. Perhaps the best thing you can do is to offer a pet deposit to cover for any damages. A good place to start might be to offer $100 for a cat and $200 or more for a dog. Taking these extra steps can say as much about you as your pet. After all, responsible pet owners tend to make good tenants.

My credit isn’t exactly the greatest. What should I do?

Bad credit is certainly not going to help your situation. Sometimes a negative credit report, even if accurate, does still not tell the whole story. We suggest that you obtain a credit report on yourself so that you can see what the owners will see. Try to put a positive spin by explaining things upfront. Were there mitigating circumstances beyond your control such as a divorce, an illness or the filing of bankruptcy by a spouse? Were the negative items from many years ago? Do you have a good, steady job now? Have the financial circumstances in your life changed? If so, you need to get the positive information to the landlords. Don’t wait for them to come to you asking for it. Include a recent pay stub or a recent tax return as proof of your current financial situation. A positive letter from your current landlord can go a long way as well. You might also offer a larger security deposit or an extra month’s rent if you’re in a position to do so.

How do I tell my property manager that I am moving to another residence?

Simply write a letter to the Rancho Mesa Properties office, stating the date expect to vacate the residence you are currently living in. Send the letter to us at the following address:

Rancho Mesa Properties
4550 Kearny Villa Road, Suite 111
San Diego, CA 92123

Be sure to give adequate time for the notice to arrive and be recorded. Most all California rental contracts require the tenant to give the property manager 30 days notice of your intent to vacate the property. Providing less notice can potentially result in lost rental income for the owner, which is in turn charged back to the tenant. It is the tenant’s obligation to pay for rent and releasing costs until a new tenant is found, if the tenant is breaking a lease.

What happens to my security deposit while I am renting?

For the protection of the owner’s property, security deposits are required and collected at the time a rental lease is signed. If pets are approved by the rental owner, additional security money is collected when tenants request permission to have pets. This insures money is available to cover potential property damages. All security deposits are held in a non-interest bearing trust account, as required by the State of California.

When do I get my security deposit back?

Once a tenant has vacated the property they leased and returned the property keys to our office, Rancho Mesa Properties performs a move out inspection. If property damage is recognized, an appropriate amount of money is deducted from the security deposit to cover the required repairs. Repairs are completed in a timely manner, however, may not be complete at the issuance of the security deposit check. By California state law, the security deposit (minus legitimate deductions) must be returned to the former tenant within three weeks of the tenant vacating the property. Rancho Mesa Properties provides an itemized list of all deductions taken from the security deposit and will respectfully explain these deductions if asked by the former tenant.

Late Fees, Why is Rancho Mesa Properties sending me this notice?

Rancho Mesa Properties has sent you this notice because your rent check was not received by the 5th of the month. Call your agent at Rancho Mesa Properties immediately at (858) 576-2176, if you feel you have received this notice in error. Letting your property manager know how and when the rent is going to arrive will greatly reduce your chances of receiving an eviction notice.

Remember rent is due on the 1st of the month, so to ensure that it gets there on time, you should plan on sending the rent in on the 29th of the month. We understand that sometimes the mail gets backed up by a holiday or you forgot to put the check in the mail after writing it. Rent will be considered late if it arrives at our office after the 5th of the month. If your check arrives late, Rancho Mesa Properties will send you a late notice and add a 5% late fee to your balance due. If you choose not to pay this fee with the next month’s rent check, it will be deducted from your security deposit when you eventually vacate the property.

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